Connected retail experiences
Ecommerce, omnichannel, analytics, and automation to grow revenue and cut cost to serve
Retail is shifting fast to digital, with higher customer expectations and tighter margins. iHorizons helps retailers modernize ecommerce, connect channels, and use data and AI to improve decisions. We focus on dependable platforms, simple operations, and measurable results.
What we do for retail
- Ecommerce
Customizable storefronts for web and mobile with fast search, clear navigation, secure checkout, and real-time inventory. Personalization and promotions are controlled and testable so teams can learn and improve.
- Omnichannel integration
Keep products, prices, promotions, orders, and returns in sync across stores, marketplaces, apps, and social. One profile and basket follow the customer, with BOPIS and ship-from-store where needed.
- Data and analytics
Use data models, dashboards, and ML to understand demand, segment customers, and optimize pricing and promotions. Track conversion, AOV, retention, and lifetime value.
- Supply chain and operations
Plan and fulfill with better visibility. Connect ecommerce to ERP, WMS, and carriers. Use workflow and automation to reduce manual steps in picking, packing, and returns.
- AI in retail
Recommendations, search relevance, content generation with human review, demand signals, fraud checks, and customer service assistants. Controls include evaluation, guardrails, and audit trails.
Typical programs
- Launch or replatform ecommerce with headless options
- Unified catalog and inventory across channels
- Loyalty, vouchers, and wallets with fraud controls
- Returns and exchanges with clear policies and tracking
- Email, SMS, and push orchestration tied to customer events
- Analytics modernization with a single source of KPIs
Integration landscape
- Commerce: product information, pricing, promotions, catalog, OMS
- Enterprise: ERP, CRM, payments, tax, fraud, WMS, carriers
- Experience: CMS and DAM for content and media
- Data: analytics, CDP, tag management, data warehouse
- Identity: SSO, MFA, consent and privacy management
Outcomes to expect
- Higher conversion and average order value
- Better inventory accuracy and faster fulfillment
- Lower cart abandonment and return friction
- Improved customer retention and loyalty participation
- Clear visibility of performance and costs
Why iHorizons
- Delivery experience with large digital retailers in the region
- Strong integration with ERP, CRM, and logistics systems
- Options for on-premises, cloud, or hybrid deployments
- ISO-aligned practices for security, quality, and service management
- Local teams for ongoing support and continuous improvements