iHorizons provides the following main services:
- Managed Services
iHorizons Managed Services are professional IT services that aim to design, deploy and operate any business process over IT infrastructure
- Customer Support and Help Desk Service
Provide ongoing support for any process, system, application, service, problems and issues will arise when operations begin. The support and operations staff will identify, assign, and resolve incidents and problems quickly in order to meet the requirements set forth in the service level agreements.
- Monitoring Service
iHorizons Monitoring Service is a professional service that aims to monitor and enhance the setup availability in real-time.
Main Key areas of managed services are as follows:
-System Administration (Windows and Linux)
- Security Administration (System security, Network security, Application security)
- Directory Services Administration (Active Directory and LDAP services)
- Network Administration (Firewalls, IDS/IPS, Switching, Routing, VPN tunneling solutions)
- Storage Management (SAN Storage, NAS storage)
- Service Level Agreement Management
- Job Scheduling
- Capacity Management
- Change Management
- Configuration Management
- Problem Management
- Basic and Advanced monitoring service
- Helpdesk and customer support service
- Internal Helpdesk support (Onsite and remotely)
The Arab Center for Research and Policy Studies has launched the electronic portals for a number of its journals, powered by iHorizons
With technology development support from iHorizons, Al Jazeera Network redesigns its Arabic language learning platform for a better user experience and new language interfaces
iHorizons enables leading telecom operators “Ooredoo Qatar and Ooredoo Algeria” to provide a streamlined digital customer experience across service channels including mobile apps, the web, and eShops.
We get involved with our clients at the early stages of identifying their IT needs, then we help develop the most appropriate digital strategy, and we hold their hands during implementation and in post-implementation support
Furthermore, It focuses on developing enterprise solutions that enable organizations to create and deploy corporate-wide knowledge portals, Internet websites and eBusiness applications in an easy and cost effective way. The company develops scalable and platform-independent Content Management products and is introducing new technologies to fulfill new customer needs. Solutions developed will be provided in several models, including a cloud-based model and a licensed model, branded as iHorizons Knowledge Server. Focusing on its core competency of software development, the company conducts R&D activities that aim to develop new applications in various areas including eLearning, wireless information services, media applications and Arabic search. It develops and offers products and services in the area of Arabic language processing technologies, targeting both corporate clients and individual users and has various models that suit the academic and business sectors. iHorizons also focuses on developing extensions to existing open source content management products with the aim of enhancing their functionality and usability. The company has a roster of world-class clients in diverse sectors
