Operational Services

iHorizons Operation Services are professional information technology services that provide IT planning, IT infrastructure design and implementation, application integration as well as continuous operation tasks. This will allow clients to focus on the business planning and growth while iHorizons will take care of the IT/Operation requirements. iHorizons Operation Services are customized as per the client’s needs and as per the project scope.

Services

iHorizons provides the following main services:

1. Managed Services: *iHorizons Managed Services are professional IT services that aim to design, deploy and operate any business process over IT infrastructure

2. Customer Support and Help Desk Service: We provide ongoing support for any process, system, application, service, problems and issues that arise when operations begin. The support and operations staff will identify, assign, and resolve incidents and problems quickly in order to meet the requirements set forth in the Service Level Agreements.

3. Monitoring Service: Horizons Monitoring Service is a professional service that aims to monitor and enhance the setup availability in real-time.

    • Main Key areas of managed services are:
    • System Administration (Windows and Linux)
    • Security Administration (System security, Network security, Application security)
    • Directory Services Administration (Active Directory and LDAP services)
    • Network Administration (Firewalls, IDS/IPS, Switching, Routing, VPN tunneling solutions)
    • Storage Management (SAN Storage, NAS storage)
    • Service Level Agreement Management
    • Job Scheduling
    • Capacity Management
    • Change Management
    • Configuration Management
    • Problem Management
    • Basic and Advanced monitoring service
    • Helpdesk and customer support service
    • Internal Helpdesk support (Onsite and remotely)